Research in corporate communication shows that little rational and directly rule-driven communication occurs by the book in the workplace.
Communication is often more implicit, emotion lies in and under the words, and there are unwritten (business-related) cultural codes. This can lead to serious miscommunication and even to the newly hired international leaving the company. That can come at considerable cost for the company (up to 20% of the expat’s annual salary).
That’s why DiD prefers to spice up its language and communication training so the new employee’s personal (cultural) effectiveness also becomes apparent. Only then does a new employee become an actor with whom – rather than about whom – people chat around the water cooler. (See blog (in Dutch): https://dutchindialogue.blog/aanhaken-of-afhaken/.) That begins by taking the initiative, breaking the ice and initiating some small interaction. See an example from our training material for an IT architect (A1-A2 level) below
Taak 1a Luister globaal. Beantwoord drie vragen: Taak 1b |
Taak 2a: simulatie U: 'Ik heb een heel interessante video op Youtube gezien. |
Lees deze blog in het Engels. Waarom zijn informele conversaties/dialogen op het werk belangrijk (important)? |